# Privacy Policy
**Effective Date:** [Current Date] **Last Updated:** [Current Date]
1. Introduction
San Diego AI Company ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our artificial intelligence services, website, and related products.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly - **Account Information:** Name, email address, phone number, company details, and payment information - **Service Data:** Information you input into our AI systems, including text, images, documents, and other content - **Communication Data:** Messages, feedback, and support requests you send to us - **Profile Information:** Preferences, settings, and customization choices
2.2 Information We Collect Automatically - **Usage Data:** How you interact with our services, including features used, time spent, and frequency of use - **Technical Data:** IP address, browser type, device information, operating system, and referring URLs - **Analytics Data:** Performance metrics, error logs, and system diagnostics - **Cookies and Tracking:** Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties - Data from business partners, vendors, and integrated third-party services - Publicly available information that enhances our AI services - Information from social media platforms (with your permission)
3. How We Use Your Information
We use your information to: - **Provide Services:** Deliver, maintain, and improve our AI solutions - **Process Transactions:** Handle billing, payments, and account management - **Communicate:** Send service updates, technical notices, and respond to inquiries - **Personalization:** Customize your experience and provide relevant recommendations - **Analytics:** Analyze usage patterns to enhance our services and develop new features - **Security:** Detect fraud, prevent abuse, and protect our systems - **Legal Compliance:** Meet regulatory requirements and enforce our terms of service - **Research and Development:** Improve AI models and develop new technologies (using anonymized data)
4. Data Protection and Security Measures
4.1 Technical Safeguards - **Encryption:** All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption - **Access Controls:** Role-based access with multi-factor authentication and principle of least privilege - **Network Security:** Firewalls, intrusion detection systems, and regular security monitoring - **Secure Infrastructure:** Cloud services with SOC 2 Type II compliance and regular security audits
4.2 Organizational Measures - **Employee Training:** Regular privacy and security training for all staff - **Data Minimization:** We collect only necessary information and retain it for appropriate periods - **Incident Response:** Established procedures for detecting, responding to, and reporting security incidents - **Vendor Management:** Due diligence and contractual protections for all third-party service providers
4.3 AI-Specific Protections - **Model Security:** Protection of AI training data and model parameters - **Data Isolation:** User data is processed in isolated environments - **Bias Monitoring:** Regular assessment and mitigation of algorithmic bias
5. Information Sharing and Third-Party Services
5.1 When We Share Information We may share your information in the following circumstances: - **Service Providers:** Trusted vendors who assist in delivering our services (cloud hosting, payment processing, analytics) - **Business Partners:** With your consent, to provide integrated services or joint offerings - **Legal Requirements:** When required by law, court order, or government request - **Business Transfers:** In connection with mergers, acquisitions, or sale of assets (with notice to users) - **Safety and Security:** To protect rights, property, or safety of our users or others
5.2 Third-Party Services We Use - **Cloud Infrastructure:** Amazon Web Services, Google Cloud Platform, or Microsoft Azure - **Analytics:** Google Analytics, Mixpanel (with IP anonymization) - **Communication:** SendGrid for email services, Twilio for SMS - **Payment Processing:** Stripe, PayPal (we do not store full payment card information) - **Customer Support:** Zendesk, Intercom
5.3 Data Processing Agreements All third-party providers are bound by data processing agreements that require them to: - Process data only as instructed - Implement appropriate security measures - Notify us of any data breaches - Delete data upon termination of services
6. International Data Transfers
As a San Diego-based company, your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure adequate protection through: - **Standard Contractual Clauses:** EU-approved data transfer mechanisms - **Adequacy Decisions:** Transfers to countries with adequate data protection laws - **Certification Programs:** Privacy Shield successors and similar frameworks
7. Data Retention
- **Account Data:** Retained while your account is active and for 3 years after closure
- **Service Data:** Processed data is retained as specified in your service agreement
- **Analytics Data:** Aggregated and anonymized data may be retained indefinitely
- **Legal Obligations:** Some data may be retained longer to comply with legal requirements
- **Deletion Requests:** We honor data deletion requests subject to legal and contractual obligations
8. Your Rights and Choices
8.1 Access and Control - **Account Access:** View and update your account information through our user portal - **Data Portability:** Request a copy of your data in a structured, machine-readable format - **Correction:** Request correction of inaccurate or incomplete information - **Deletion:** Request deletion of your personal information ("right to be forgotten") - **Restriction:** Request limitation of processing under certain circumstances
8.2 Communication Preferences - **Marketing Emails:** Opt out using unsubscribe links or account settings - **Service Communications:** Some service-related communications cannot be opted out - **Cookie Preferences:** Manage cookie settings through our cookie preference center
8.3 California Privacy Rights (CCPA) California residents have additional rights: - Right to know what personal information is collected - Right to delete personal information - Right to opt-out of sale of personal information (we do not sell personal information) - Right to non-discrimination for exercising privacy rights
8.4 EU/UK Data Subject Rights (GDPR) EU and UK residents have rights including: - Right of access to personal data - Right to rectification - Right to erasure - Right to restrict processing - Right to data portability - Right to object to processing - Right not to be subject to automated decision-making
9. Cookies and Tracking Technologies
9.1 Types of Cookies We Use - **Essential Cookies:** Necessary for website functionality - **Analytics Cookies:** Help us understand how our service is used - **Preference Cookies:** Remember your settings and preferences - **Marketing Cookies:** Used to deliver relevant advertisements (with consent)
9.2 Managing Cookies You can control cookies through: - Browser settings to block or delete cookies - Our cookie preference center - Opt-out tools provided by advertising networks
10. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will: - Post the updated policy on our website - Notify users of material changes via email or service notifications - Indicate the "Last Updated" date at the top of the policy - For significant changes, provide at least 30 days' notice before implementation
12. Contact Information
For privacy-related questions, concerns, or requests, please contact us:
**Privacy Officer** San Diego AI Company [Address] San Diego, CA [ZIP Code]
**Email:** privacy@[company-domain].com **Phone:** [Phone Number] **Privacy Portal:** [Website URL]/privacy-requests
**Response Time:** We will respond to privacy requests within 30 days (or as required by applicable law).
**Data Protection Officer (for EU inquiries):** Email: dpo@[company-domain].com
13. Regulatory Information
**California Residents:** For CCPA requests, use our privacy portal or email privacy@[company-domain].com **EU/UK Residents:** For GDPR requests, contact our Data Protection Officer **Complaints:** You may lodge complaints with relevant data protection authorities
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*This Privacy Policy is designed to comply with applicable privacy laws including GDPR, CCPA, and other relevant regulations. For the most current version, please visit our website.*